Returns & Refunds

For hygiene reasons, intimate products that have been opened or used can’t be returned unless they arrive defective or damaged.

Unopened items in their original sealed packaging can be returned within 30 days of delivery for a refund to the original payment method. Return shipping is paid by the customer unless the item was wrong, defective, or damaged.

Defective or damaged items: email support@cupidstrove.com within 30 days of delivery with your order number and a photo, and we’ll send a replacement or a full refund, including shipping.

Wrong item received: contact us and we’ll make it right at no cost to you.

Refunds are processed within 5–7 business days after we receive and inspect the return.

To start a return, email support@cupidstrove.com with your order number.